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PRIVACY POLICY

Introduction

Welcome to hanzflosystem.com. Hanz Flosystem Sdn. Bhd. (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Last updated: 21st June 2024

Information We Collect

We may collect and process the following data about you:

Personal Data

  • Identity Data: Name, title, company name.
  • Contact Data: Address, email address ([email protected]), telephone number.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

Sensitive Data

We do not collect any sensitive data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and bio-metric data.

How We Collect Your Data

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
  • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources, such as analytics providers or search information providers.

How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you.
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Compliance with Legal Obligations: Where we need to comply with a legal or regulatory obligation.

Purposes for Which We Use Your Personal Data

  • To register you as a new customer.
  • To manage our relationship with you.
  • To enable you to partake in a prize draw, competition, or complete a survey.
  • To administer and protect our business and this website.
  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
  • To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
  • To make suggestions and recommendations to you about goods or services that may be of interest to you.

Disclosures of Your Personal Data

We may share your personal data with the following parties:

  • Service Providers: Companies that provide services to help us with our business activities such as website hosting, data analysis, payment processing, order fulfilment, information technology and related infrastructure provision, customer service, email delivery, and auditing.
  • Professional Advisors: Including lawyers, bankers, auditors, and insurers.
  • Regulators and Other Authorities: Who require reporting of processing activities in certain circumstances.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have procedures to deal with any suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  • Request Access to your personal data.
  • Request Correction of your personal data.
  • Request Erasure of your personal data.
  • Object to Processing of your personal data.
  • Request Restriction of Processing your personal data.
  • Request Transfer of your personal data.
  • Right to Withdraw Consent.

GDPR Compliance

For residents of the European Union (EU) and the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Under the GDPR, you have a number of important rights free of charge. In summary, those include rights to:

  • Fair processing of information and transparency over how we use your use personal data.
  • Access to your personal data and to certain other supplementary information that this Privacy Policy is already designed to address.
  • Require us to correct any mistakes in your information which we hold.
  • Require the erasure of personal data concerning you in certain situations.
  • Receive the personal data concerning you which you have provided to us, in a structured, commonly used, and machine-readable format, and have the right to transmit those data to a third party in certain situations.
  • Object at any time to processing of personal data concerning you for direct marketing.
  • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.
  • Object in certain other situations to our continued processing of your personal data.
  • Otherwise restrict our processing of your personal data in certain circumstances.

Compliance with Malaysian Laws

We comply with the Malaysian Personal Data Protection Act 2010 (PDPA). Under the PDPA, you have the right to:

  • Access your personal data.
  • Correct your personal data.
  • Withdraw your consent to our processing of your personal data.
  • Object to the processing of your personal data for purposes of direct marketing, and in some other situations, to object to our continued processing of your personal data.
  • Lodge a complaint with the Malaysian Personal Data Protection Commissioner.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of the rights set out above, please contact us using the details provided below:

  • Email: [email protected]
  • Address: B01-A-9, MENARA 2, KL ECO CITY 3, JALAN BANGSAR, 59200 KUALA LUMPUR, WILAYAH PERSEKUTUAN, MALAYSIA.

We hope this policy helps you understand our commitments to your privacy and how you can manage your data with us.